Objectives

• Learn the 3 key success factors in intercultural management

• Develop interpersonal abilities that elevate individual and organisational goals

Contents

• Problems in intercultural relations and resolution options

• The process of personal evolution

• How to use Global 21 Model of international and multicultural communication to reach success

• How to manage stress related to intercultural situations

• How to disagree and sustain a good relationship

• How to deal efficiently with difficult people

• How to minimise non-productive behaviours

• Values conflicts prevention and management, and how to establish reasonable accommodations

• A few reference points Points about various cultures: overview of different cultures, ways of thinking and ways of influencing them positively
  

• Frequent errors

Information