Objectives

• Be aware of the high importance of professionalism on the phone

• Improve telephone communication skills

• Know how to consider the telephone communication differences to achieve mutual adaptation and avoid losing customers.

• Mastering intelligent techniques

• Mistakes to avoid

Contents

• Present telephone challenges and how to face them successfully

• Understanding the mental schemes of various clients to improve client service.

• How to make the best use possible of the telephone

• Etiquette

• Attitude

• Managing the unexpected

• Deal intelligently with problem calls

• Maintaining excellent relationships with clients and strategic communication

• Mistakes to avoid

• Create a personal action plan

Information