Warning (2): mysql_connect() [function.mysql-connect]: Headers and client library minor version mismatch. Headers:100618 Library:100505 [CORE/cake/libs/model/datasources/dbo/dbo_mysql.php, line 552]
Code | Context
$config	=	array(
	"persistent" => false,
	"host" => "localhost",
	"login" => "global2_kngfu",
	"password" => "Sh5d3mGnaZdKeX9w",
	"database" => "global2_wrdp1",
	"port" => "3306",
	"driver" => "mysql",
	"prefix" => "",
	"encoding" => "utf8"
)
mysql_connect - [internal], line ??
DboMysql::connect() - CORE/cake/libs/model/datasources/dbo/dbo_mysql.php, line 552
DboSource::__construct() - CORE/cake/libs/model/datasources/dbo_source.php, line 143
ConnectionManager::getDataSource() - CORE/cake/libs/model/connection_manager.php, line 114
Model::setDataSource() - CORE/cake/libs/model/model.php, line 2817
Model::__construct() - CORE/cake/libs/model/model.php, line 469
ClassRegistry::init() - CORE/cake/libs/class_registry.php, line 149
Controller::loadModel() - CORE/cake/libs/controller/controller.php, line 641
Controller::constructClasses() - CORE/cake/libs/controller/controller.php, line 506
Dispatcher::_invoke() - CORE/cake/dispatcher.php, line 186
Dispatcher::dispatch() - CORE/cake/dispatcher.php, line 171
[main] - APP/webroot/index.php, line 83

Global 21

Pour faire face aux défis en constante évolution
Facing challenges - in constant evolution

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Facing present telephone Challenges to improve client service

BACK   

Objectives

• Be aware of the high importance of professionalism on the phone

• Improve telephone communication skills

• Know how to consider the telephone communication differences to achieve mutual adaptation and avoid losing customers.

• Mastering intelligent techniques

• Mistakes to avoid

Contents

• Present telephone challenges and how to face them successfully

• Understanding the mental schemes of various clients to improve client service.

• How to make the best use possible of the telephone

• Etiquette

• Attitude

• Managing the unexpected

• Deal intelligently with problem calls

• Maintaining excellent relationships with clients and strategic communication

• Mistakes to avoid

• Create a personal action plan

Information

Telephone: 514 849-9842
Email: info@global21.ca

 

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