Warning (2): mysql_connect() [function.mysql-connect]: Headers and client library minor version mismatch. Headers:100618 Library:100505 [CORE/cake/libs/model/datasources/dbo/dbo_mysql.php, line 552]
Code | Context
$config	=	array(
	"persistent" => false,
	"host" => "localhost",
	"login" => "global2_kngfu",
	"password" => "Sh5d3mGnaZdKeX9w",
	"database" => "global2_wrdp1",
	"port" => "3306",
	"driver" => "mysql",
	"prefix" => "",
	"encoding" => "utf8"
)
mysql_connect - [internal], line ??
DboMysql::connect() - CORE/cake/libs/model/datasources/dbo/dbo_mysql.php, line 552
DboSource::__construct() - CORE/cake/libs/model/datasources/dbo_source.php, line 143
ConnectionManager::getDataSource() - CORE/cake/libs/model/connection_manager.php, line 114
Model::setDataSource() - CORE/cake/libs/model/model.php, line 2817
Model::__construct() - CORE/cake/libs/model/model.php, line 469
ClassRegistry::init() - CORE/cake/libs/class_registry.php, line 149
Controller::loadModel() - CORE/cake/libs/controller/controller.php, line 641
Controller::constructClasses() - CORE/cake/libs/controller/controller.php, line 506
Dispatcher::_invoke() - CORE/cake/dispatcher.php, line 186
Dispatcher::dispatch() - CORE/cake/dispatcher.php, line 171
[main] - APP/webroot/index.php, line 83

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Dealing Intelligently With Difficult Clients

BACK   

Objectives

• Understand the personalities of difficult persons to improve relations

• Acquire a strategic approach to working effectively with difficult clients

• Acquire techniques to deal efficiently with complaints and difficult personalities

Contents

• Understanding the different types of personalities of difficult clients

• Building relationship based on trust

• Delicate situations and how to face them

• 5 steps to working effectively with difficult clients

• Important elements to consider

• Techniques to stay in control and deal efficiently with client's emotions

• Developing creative solutions to solve problems

• Communicate efficiently

• The intelligent intercultural communication

• Pitfalls to avoid

• Exercises and role-playing

• Developing your personal action plan

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Email: info@global21.ca

 

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