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Managing Client Complaints <i>Intelligently</i> | GLOBAL 21
Pour faire face aux défis en constante évolution
Facing challenges - in constant evolution
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The specialists in intercultural
and in intelligent marketing

Managing Client Complaints Intelligently

Objectives

  • Address complaints quickly and completely
  • Evaluate your current methods of handling complaints
  • Acquire efficient methods to solve customer dissatisfaction

Contents

  • Proposal of a good strategy
  • The worst and the best ways to act
  • Words to avoid ... Words to use
  • Complaints management from different cultures
  • Various case studies, assessments and exchange of ideas for improvement
  • Exercises and role playing to practice the concepts covered during training 

Information

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Email: info@global21.ca