Objectives

• Address complaints quickly and completely

• Evaluate your current methods of handling complaints

• Acquire efficient methods to solve customer dissatisfaction

Contents

• Proposal of a good strategy

• The worst and the best ways to act

• Words to avoid ... Words to use

• Complaints management from different cultures
  

• Various case studies, assessments and exchange of ideas for improvement
  

• Exercises and role playing to practice the concepts covered during training 

Information